Frequently Asked Questions

When will my prize be ready?

You will receive an email or phone call from the KiSS 92.5 Promotions Department within 1-2 business days of winning with prize pick up instructions. Please do not come in to claim your prize until you receive a phone call notifying you that it’s ready for pick up. If you have not received a phone call within 1-2 business days, please contact KiSS Promotions at

Where do I pick up my prize?

Rogers Store
333 Bloor St E (corner of Jarvis and Bloor)
TTC: The Rogers Store is located close to the Yonge/Bloor and Sherbourne Subway Stops

Rogers Store Hours:

  • Monday – Friday: 9am – 7pm
  • Saturday: 10am – 6pm
  • Sunday: 11am – 6pm

** The Rogers Store at 333 Bloor St. East is often closed on holidays. Please call (416) 935-8080 for more information.

When coming to pick up a prize please take note that…


  • You will need one piece of valid government issued photo ID to pick up any prize. If the ID presented does not have an address presented upon it, you must also present an official document with this information.
  • If you are under the age of 18 a parent or legal guardian must assume the role of prize winner, and will be required to pick up the prize in person and present a valid government issued photo ID.
  • The Rogers Store employees do not work for KiSS 92.5 and WILL NOT release a prize to anyone who is not the official winner.
  • Your prize will be available for 30 days after being notified it’s ready for pick up.

PLEASE NOTE: No one else is authorized to pick-up any prize on a winner’s behalf. All winners must pick up their own prize with valid government issued photo ID.